About Us

Martin Whalen has been a fixture in the Chicagoland business community for over 83 years, improving office automation and providing workflow solutions for companies of all sizes.

We’ve evolved over the decades to become a leading provider of office technology and software solutions for Chicagoland and beyond: Cook, Will, Kankakee, Grundy, DuPage, and Iroquois counties in Illinois as well Lake and Newton counties in Indiana.

Our formula for success is simple – we treat our customers and our employees with dignity and respect.

We are committed to providing our clients with better solutions, faster answers, superior technology, and the most responsive service available. Our sales and service personnel work together in a spirit of teamwork to provide you with the document imaging technology solutions you need to run your business efficiently – and we back it with a 100% satisfaction guarantee.

2012 marked a milestone in our history as we became a wholly owned subsidiary of Xerox Business Solutions, Inc.This exciting partnership has positioned our business for the future. We now have access to world-class Xerox technology and programs that will allow us to provide even more value for our clients. Our clients now receive the best of both worlds: the industry-leading technology and resources of a $23B company backed by Martin Whalen’s local support.

The right solutions, combined with local decision-making and local accountability, have made Martin Whalen the vendor of choice for area businesses since 1936. We are excited for the future and look forward to servicing your office technology needs!

Our Leadership Team

James Gifford
Keith Thurston
Vice President of Sales
Steve Burton
Director of Operations

Core Values

  • We take excellent care of our customers
  • We honor our commitments
  • We hold ourselves and each other accountable
  • We operate ethically
  • We are respectful of others
  • We have positive attitudes

Many companies claim that they have the "best service in the business" but few even have a way to measure how happy customers are.

Here at Martin Whalen we have a system that allows us to capture feedback after every service call.

We use the Net Promoter Score system. The average North American company has a Net Promoter ScoreĀ® of 10.
MWO - 97%
COSTCO - 79%
USAA - 75%
Apple - 63%
Trader Joe's - 62%
Average US Copier Company - 45%
Avg Co - 10%