Customer Support

Let's face it, office equipment malfunctions can easily ruin a productive workday.

We understand the importance of preventing these problems and, if they occur, we ensure that our customers are up and running ASAP.

  • Trained, local Customer Care Center Advocates resolve issues over the phone, often resulting in immediate resolution
  • Preventative maintenance provided by our service technicians helps your machines average 99.2% uptime
  • Experienced technicians undergo extensive in-house training as well as factory training and certification
  • Our technicians have a full vehicle inventory ensuring that equipment is repaired on the first visit 95% of the time
  • Automated dispatching system, allows your service call to be paged immediately to the service technician
  • Live remote technical support through GoToAssist – this tool allows a member of our support team to view your computer desktop and share control of your mouse and keyboard to get you on your way to a solution
  • Xerox Knowledgebase – an online Xerox self-help troubleshooting resource